Privacy Policy
Last Updated: June 3, 2025
Table of Contents
1. Introduction
Welcome to Maskers Australia's Privacy Policy. At Maskers Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
We provide professional mask fit testing services to aged care facilities and healthcare organizations across Australia. In the course of providing these services, we may collect and process personal information from clients, employees, and website visitors. This policy outlines our practices regarding this information and your rights concerning it.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information Collection
We collect several types of information from and about users of our services, including:
Personal Information
- Contact Information: Name, email address, postal address, phone number, and other similar contact information.
- Facility Information: Details about your aged care facility, including name, location, size, and number of staff requiring testing.
- Employee Information: When conducting mask fit testing, we collect information about your staff members, including names, positions, departments, and test results.
- Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
Automatically Collected Information
- Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and other browsing actions.
- Device Information: Information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
- Location Data: General location information derived from your IP address.
We collect this information through direct interactions (such as when you fill out forms or correspond with us), automated technologies (such as cookies), and third parties (such as business partners or service providers).
3. Data Usage
We use the information we collect about you for various purposes, including:
Service Provision
- Providing mask fit testing services
- Processing and fulfilling orders
- Scheduling appointments
- Generating test reports and certificates
- Managing client accounts
Customer Support
- Responding to inquiries and requests
- Providing technical support
- Addressing complaints
- Sending service notifications
- Maintaining communication records
Business Operations
- Improving our services
- Analyzing usage patterns
- Conducting research and development
- Processing payments
- Preventing fraud and unauthorized access
Marketing & Communication
- Sending promotional materials
- Notifying about new services
- Providing industry updates
- Conducting surveys and feedback collection
- Maintaining client relationships
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Contract: Processing necessary for the performance of a contract with you
- Consent: Processing based on your explicit consent
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligation: Processing necessary to comply with legal requirements
5. Third-Party Sharing
We may share your personal information with third parties in certain circumstances. We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
Information Sharing Categories
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions relevant to mask fit testing and respiratory protection.
Legal Requirements
We may disclose your information where required by law, regulation, or legal process, such as in response to a court order or a subpoena, or to comply with government reporting obligations.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
Third-Party Services and Websites
Our website may contain links to third-party websites and services. We have no control over the content and practices of these sites and services and are not responsible for their privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers: We primarily store and process your information within Australia. However, some of our service providers may be located in other countries. When we transfer your information outside of Australia, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.
6. User Rights
Under Australian privacy law and other applicable regulations, you have certain rights regarding your personal information. We respect these rights and provide you with ways to exercise them.
Right to Access
You have the right to request access to the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. We will make the corrections promptly upon verification.
Right to Erasure
In certain circumstances, you have the right to request the deletion of your personal information. We will comply with your request unless we have a legal obligation to retain the information.
Right to Restriction
You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.
Right to Object
You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or other relevant supervisory authority.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption
We use industry-standard encryption technologies to protect data transmission between your device and our servers, as well as data at rest.
Access Controls
We restrict access to personal information to authorized employees, contractors, and service providers who need to know that information to perform their assigned functions.
Secure Infrastructure
Our systems are hosted in secure data centers with physical and environmental safeguards, and we regularly update our security measures.
Data Breach Procedures: In the event of a data breach that may affect your personal information, we will notify you and the relevant authorities as required by law. We have incident response procedures in place to address such situations promptly.
Your Responsibility: While we implement security measures to protect your information, the transmission of information via the internet is not completely secure. We encourage you to take precautions to protect your personal information, such as using strong passwords and not sharing your login credentials.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. For mask fit testing records, we typically retain data for 7 years in accordance with Australian health and safety regulations.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer using the information below:
Privacy Officer Contact Details
privacy@maskers.com.au
Phone
+61 427 332 857
Postal Address
Privacy Officer
Maskers Australia
PO Box 7890
Sydney, NSW 2000
Australia
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
Regulatory Information: For more information about privacy rights and regulations in Australia, you can visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.